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satisfaccion 100% Garantizado
Envío gratis a partir de 90 euros
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Bienvenidos a Monicadas! Lo Hecho a Mano en Elche-Alicante, España

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Customer Service

  • Shipping & Delivery

    Spend over 90 EUR at ILICENCA and we’ll ship your order to you for free worldwide. At ILICENCA we use a tracked service on all free and standard deliveries.

  • Privacy & Security

    At ILICENCA (www.monicadas.es) the personal details of our customers are very important to us, and all information collected is handled responsibly. ILICENCA informs you that the personal details that you provide for the contracting of our services and/or products will be incorporated into a computerized file with the purpose of managing our contractual and commercial relationship with you. This will be addressed by the person responsible at ILICENCA s.c with the following details: Company Name: ILICENCA SC with CIF ESJ54901962 Address: C/ JOSE BELSO CASTAÑO, 5 03206 ELCHE/ELX (ALICANTE) Email: info@ilicenca.com Furthermore, the data that we gather from our customers through this website will be used to send commercial communications. For example, promotional or advertising of services and products offered by ILICENCA. Only this information will be used for these purposes if the customer consents to the registration process, by marking the “I wish to subscribe to the newsletter” box. You may contact ILICENCA by email at info@ilicenca.com in order to make your objections and/or withdraw your consent. ILICENCA declares that it complies with current regulations regarding data protection. In particular with the provisions of Law 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal and the Real Decreto 994/1999, de 11 de junio, que desarrolla la citada ley orgánica. We also wish to inform you that you may excersise rights of access, rectification, cancellation or opposition guaranteed by current legislation.

  • Returns & Replacements

    We operate a 14 day returns and refunds policy (terms apply). If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return your purchase for up to 14 days from the purchase date. For ILICENCA to accept your returns, products must be in the condition you received them and in the original box and/or packaging. Your return will be checked and if an item is returned in an unsuitable condition, it is possible that we could refuse your return. For returns you will need to pay the postage of returns. If you are exchanging a product the re-shipping costs. It is important that the items are properly packed and recommend that you use a tracked delivery method. The items are your responsibility until they reach ILICENCA. CREATE A RETURN We accept authorised returns from the following countries: In the first instance contact ILICENCA by email. Contact us here We will require your order number, your name and reason for the exchange or refund. Exchanges In order to exchange your items for size or colour changes you will need to pay the postage of returns and re-shipping costs. Exchanges will be arranged within 7 days. Refunds All refunds will take no-longer than 10 days. Refunds will be made to the original payment method. If you are in the UK or Europe, your purchase will be refunded in full. Orders returned from outside of Europe are subject to a 10 EUR fee.

  • Ordering

    Orders below 90 EUR Standard tracked service on all orders to: Spain – 5 EUR UK & Europe – 10 EUR International – 15 EUR

  • Payment, Pricing & Promotions

    Payment Options PAYPAL EXPRESS Skip the forms at Checkout and pay faster with PayPal. Pay via PayPal. You can pay with your credit card if you don´t have a PayPal account. BANK TRANSFER At Checkout fill out shipping form and place the order. Make your payment directly into our bank account using your Order ID as the payment reference.